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Frames Media

Privacy Ploicy

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Last updated: 5 July 2025

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This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By engaging with our services or visiting our website, you agree to the terms of this policy.

 

1. Who We Are

We are a UK-based digital marketing service provider, offering affordable content design, paid media advertising, lead generation, and business collateral creation. This policy applies to all users of our website and customers of our services.

 

2. What Data We Collect

We may collect and process the following personal and business information:

  • Full name

  • Business name and details

  • Email address and phone number

  • WhatsApp contact (if provided via our chat link)

  • Social media links or access (when provided for management)

  • Project brief and design requests

  • Billing and payment details (processed securely via third-party providers like PayPal or Stripe)

  • IP address, browser type, and usage behaviour (via analytics tools)

 

3. How We Use Your Data

Your data is used for:

  • Communicating with you about services and project updates

  • Delivering digital design and marketing services as requested

  • Managing billing and payments

  • Providing support via WhatsApp or email

  • Analysing service trends and website usage to improve performance

We only collect data that is necessary and relevant for delivering a high-quality service.

 

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Consent – when you voluntarily provide your information through contact forms or WhatsApp

  • Contract – when we enter into a service agreement

  • Legitimate Interests – for analytics, service improvement, and communication

  • Legal Obligation – where processing is necessary for compliance with legal requirements

 

5. Who We Share Your Data With

We do not sell your personal data. We may share your data with trusted third parties to deliver our services, including:

  • Design platforms (Canva, Adobe Express)

  • Advertising platforms (Meta Ads, Google Ads, Mailchimp)

  • Website platforms (e.g., Wix)

  • Payment processors (e.g., Stripe, PayPal)

  • Professional service providers (legal, financial)

  • Regulators or authorities if required by law

 

6. Data Retention

We keep your data only for as long as necessary to provide services, manage finances, and comply with our legal obligations. Typically, we retain client project data for up to 12 months unless agreed otherwise.

 

7. Data Security

We take appropriate technical and organisational measures to secure your data. This includes encrypted storage, password-protected devices, and limited access to project information.

 

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (in certain circumstances)

  • Object to direct marketing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at [info@framesmedia.co.uk].

 

9. Cookies and Analytics

We may use cookies and tracking tools such as Google Analytics to understand website performance and visitor behaviour. These do not collect personally identifiable information unless you voluntarily provide it.

You can disable cookies via your browser settings.

 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Name: Frames Media
Email: info@framesmedia.co.uk
WhatsApp Chat: https://wa.link/tiefo0
Location: United Kingdom

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